Robinson Restoration is an IICRC-certified water damage restoration company serving Tigard, OR. Crews dispatch 24 hours a day, arrive on-site in 90 minutes or less, document the readings and photos your carrier needs, and bill your insurance directly on covered claims.
Tigard grew fast in the ranch-house decades, and a lot of those homes still run their original plumbing under a slab or through a tight crawlspace. Robinson Restoration answers 24/7, arrives with extraction and drying equipment ready, and starts pulling water out before the damage reaches the framing.
Fanno Creek runs right through the middle of town on its way to the Tualatin River, and the flat ground on either side of it drains slowly in a wet winter. Neighborhoods built in the sixties and seventies sit on shallow crawlspaces with limited ventilation. Newer construction up toward Bull Mountain trades that for slab foundations, multi-story layouts and second-floor laundry rooms, where a single failed supply line wets two floors at once.
Our dispatch line is staffed every hour of the year, and Tigard sits inside the Portland metro area we cover from the Vancouver office. Crews document the loss before touching anything: photos, moisture mapping, affected material inventory, then daily readings until the structure hits target. We bill most carriers directly and communicate with your adjuster so you are not translating between us. Rebuild work runs through vetted licensed contractors and our sister companies.
Metro traffic patterns are part of our routing, and Tigard calls are dispatched to reach the property on-site in 90 minutes.
24 hours a day, 7 days a week, our crews dispatch the moment you call and start mitigation the same visit. Call dispatch or message us for immediate help.
We stop further damage with commercial extraction, structural drying, and antimicrobial treatment, and we walk you through the entire insurance claim as we work.
We manage your rebuild to pre-damaged condition through our trusted network of licensed contractors and sister companies. One manager, one timeline.
Ranch homes from Tigard's boom years are hitting the age where original galvanized branches, early copper joints and under-slab drain lines start failing. Under-slab leaks are the sneaky ones, showing up as a warm spot on the floor or a water bill that jumped. We locate the source, dry the slab and adjacent framing, and document the affected area.
The Fanno Creek corridor holds water when a long storm stacks up, and the low ground beside it drains at its own pace. Yards stay saturated, crawlspace vents take standing water, and garages built below the street grade collect runoff. We extract, remove wet insulation and vapor barrier, treat the space and dry it under monitoring.
Multifamily buildings and townhome rows are everywhere in Tigard, and water does not respect a party wall. One upstairs unit's supply failure can hit three neighbors and a shared hallway. We coordinate with property managers and HOAs, contain the affected units, and keep separate documentation for each policy involved.
Willamette Valley storms rarely arrive as one dramatic downpour. They settle in for days, and that steady soaking is what finds the tired roof valley, the clogged downspout or the window seal that finally gave up. Interior humidity climbs at the same time, which slows natural drying. We use dehumidification sized to the space instead of hoping fans do the job.
Most of the losses we run in Tigard start one of three ways: appliance failures, burst and leaking pipes, and water heater failures. Here is why each one happens here, and what it takes to dry it properly.
Second-floor laundry rooms are standard in Tigard's newer subdivisions. A washer hose or supply valve that lets go up there sends water through the ceiling, down interior walls and into the floor below.
Older ranch homes still carry original branch lines, and unprotected pipes in vented crawlspaces split during a valley cold snap. The leak often runs unseen under the floor for hours.
Tanks tucked into garages and utility closets fail from the bottom without warning. A full tank's worth of water on a garage slab finds the interior door threshold and soaks the adjoining wall and carpet.
Water is how most losses start. It’s rarely where they end. The same local crew handles all of it.
Three real projects, photo-documented for the insurance carrier. Drag each handle to compare.
“Chuck and Cole were very professional, courteous and knowledgeable about their restoration skills including close out processes. I'm really happy they were the two employees assigned to our home.”
Joanna Gamble · Google Review
“We hired Robinson Restoration after a boiler joint failed and leaked what we thought was a small amount of water in our laundry room, but turned out to be more serious than it appeared. They did a fantastic job from first contact to insurance claim approval.”
Randi Covin · Google Review
“We had a major sewer back up a couple of weeks ago, into the laundry room and downstairs bathroom. Panic! We were referred to Robinson Restoration and what a blessing. The whole crew has been wonderful.”
Lynn Dee King · Google Review
In Oregon, you choose your restoration contractor, and your carrier can’t penalize you for it. We document every Tigard loss with moisture maps, photos, and daily readings, then bill your insurer directly. You pay your deductible. That’s it.
Subject to policy coverage and deductible. We handle the paperwork, photos, and adjuster calls.
Here is what a local call gets you: a live person on the phone at any hour, a technician assigned to your address, and a truck carrying extraction units, air movers, dehumidifiers and meters. Tigard homes and businesses get the same crew from first call to final moisture reading, and we bill most carriers directly.
It depends on the source and your building's governing documents, which is why we document carefully in multifamily losses. Usually the unit where the failure occurred carries the liability, while your policy covers your interior finishes and contents. We keep separate photo and moisture records for each affected unit so the carriers and the association have clean information to work from.
Concrete holds moisture and releases it slowly, so slab work takes a different approach than a crawlspace. We pull flooring, use targeted airflow and heavy dehumidification, and take readings from the slab itself rather than the air above it. In Tigard's older slab homes we also check for wicking into base plates and drywall. Flooring goes back only once the substrate reads dry.
The emergency inspection is free. A technician evaluates the source, maps the moisture, identifies affected materials and gives you a scope before work begins. If you decide to move forward, mitigation usually starts the same visit since the equipment is already on the truck. Some people prefer to call their carrier first, and we can wait for that conversation.
Within limits. Extraction needs to happen immediately, and drying equipment has to run continuously once it is set, including overnight. Beyond that, we schedule monitoring visits, demolition and reconstruction around work and school hours as much as possible. For rental property, we coordinate directly with tenants and the owner so nobody is guessing about access.
For a small spill on a hard surface, maybe. Once water reaches carpet pad, drywall or subfloor, consumer equipment moves air without removing enough moisture from the structure, and the water keeps migrating into framing you cannot see. Commercial dehumidifiers pull many times what a rental unit does. The risk of a partial dry job is mold behind finished surfaces months later.
We work the whole Portland metro and southwest Washington, so the surrounding Washington County cities are routine for us: King City, Durham, Tualatin, Beaverton, Sherwood and Lake Oswego among them. Same crews, same equipment, same 24/7 dispatch. If you are near a city line and unsure, call and ask. We will tell you straight whether we cover your address.
Standing water gets worse by the hour. One call puts a certified crew on the way.
Licensed · Insured · IICRC Certified · Serving Washington & Oregon
