CERTIFIED • LICENSED • INSURED
WA #ROBINRL752MZ · OR CCB# 256698
24/7 Emergency Dispatch | 90-Minute Response
Robinson Restoration provides commercial water, fire, mold and sewage restoration for businesses and multi-unit property across Washington and Oregon. We phase the work around your operations, contain affected areas, and hand your carrier the documentation a commercial claim requires.
A homeowner's biggest worry is their family and their stuff. Yours is all of that plus payroll, customers, lease obligations, and the question every owner asks first: how fast can we reopen?
So our commercial work is planned around continuity. Containment walls that let the rest of the floor operate. Night and weekend drying schedules so equipment noise doesn't share a room with your customers. Direct coordination with your property manager, your landlord, and your carrier at the same time, because commercial losses always have more than one stakeholder.
And the documentation is built for commercial claims: moisture maps, daily readings, photo logs, and scope detail that supports business-interruption coverage, not just the structure repair.
Zoned containment and phased work areas keep unaffected space usable while we restore the rest.
Loud phases get scheduled for nights and weekends when that keeps your doors open. No upcharge theater.
Owner, PM, tenants, adjuster. Your Robinson project manager keeps every party updated from one source of truth.
Sprinkler discharges, supply line failures, roof leaks over inventory. High-volume extraction and drying at commercial scale.
Soot and odor removal across large footprints, plus contents and equipment cleaning coordinated with your operations.
Category 3 losses in occupied buildings demand strict containment. Our biohazard-certified crews keep tenants safe and liability low.
Containment-first remediation with third-party clearance testing, so you can show tenants and staff verified lab results.
Board-up, tarping, and stabilization for wind and flood events, with crews pre-positioned ahead of major systems.
Tenant improvements and rebuilds through our licensed contractor network, sequenced to your reopening date.
Pre-file your properties with us: access notes, shutoff locations, after-hours contacts, and billing preferences. When a loss happens at 2am, our crew rolls with everything they need and your call gets front-of-line dispatch. No cost to enroll.
Commercial property policies pay based on the cause of loss. A burst supply line, a sprinkler discharge, a fire, or wind that opens the roof are sudden and accidental events, and those are typically covered. Slow seepage behind a wall, a roof that has leaked for two seasons, or damage traced to deferred maintenance usually gets denied. Flood sits under separate coverage entirely.
There are moving parts here a homeowner never deals with. Named-peril forms cover less than special form. Coinsurance clauses can cut a payout when a building is insured below its replacement value. Business income and extra expense usually carry a waiting period before anything pays. And the lease decides who owns the tenant improvements, which decides whose policy repairs them. Read those pages before the loss, if you can.
Sudden losses: burst or frozen supply lines, sprinkler discharges, fire and smoke, storm openings in the envelope, and the emergency mitigation done to stop further damage.
Gradual leaks, wear and tear, mold that grew from a known maintenance problem, sewer backup without an endorsement, and rising surface water, which needs a flood policy.
Date and cause of loss, photos taken before anything gets demolished, moisture maps and daily readings, equipment run times, a contents inventory, and the lease or ownership paperwork.
Approved claims get billed to the carrier directly once you authorize it, in the estimating format adjusters already use. Your deductible and any denied scope stay ownership’s responsibility.
Two losses of identical square footage can land in completely different price ranges. Three things move the number more than floor area does: how contaminated the water is, how the space was built out, and what has to be tested before any demolition starts.
The IICRC S500 standard sorts water by contamination (Category 1 clean, 2 gray, 3 grossly contaminated) and by how much wet material there is (Class 1 through 4). A clean supply-line break in an open office is a drying job. The same volume of sewage under a restaurant becomes a removal job with containment, and the labor difference is enormous.
Open warehouse with sealed concrete and exposed structure dries fast. A built-out medical suite with hard-lid ceilings, layered flooring, and casework everywhere hides water in places that need to be opened before they can dry. Finish level, ceiling type, and how many trades it takes to put the space back drive far more cost than the water itself.
Washington and Oregon both expect a good-faith asbestos survey before suspect materials get disturbed in an older commercial building, and lead paint carries its own rules. Sheet flooring, mastic, joint compound, and popcorn ceilings are common suspects. Sampling and lab turnaround add days to the schedule, so we order it the same day we scope, before demolition is anywhere near ready.
Demolition on a commercial job is a math problem, so we run it before the saw comes out. Drying costs equipment days. Removal costs material, labor, and a rebuild. The right call depends on what the material is, how long it stayed wet, and what was in the water.
Gypsum wicks water up from the plate, often higher than the tide line suggests. Batt insulation behind it holds moisture and stops performing. When the cavity is wet, a flood cut above the wet line and new insulation usually beats weeks of cavity drying, and it gives us a clean look at the framing and any hidden growth.
Glue-down carpet and vinyl trap water against the slab, and the slab itself holds moisture long after the surface feels dry. Carpet tile often survives a clean loss if it gets lifted and dried promptly. Sheet vinyl and VCT usually come up, partly because the mastic under them is an asbestos suspect in older buildings.
Lay-in acoustic tile is cheap to replace and never worth drying, so it goes in the dumpster and the grid gets wiped. Particleboard casework swells permanently once the core gets wet, though solid millwork and laminate on plywood often clean up. Inventory, files, and equipment get listed and photographed before anything moves, which protects the contents side of the claim.
Commercial restoration cost depends on how contaminated the water or smoke is, how much of the building it reached, how many days drying equipment runs, what containment an occupied space needs, and how much of the buildout has to be put back. That isn’t something anyone can price over the phone. Robinson Restoration inspects the building, documents the scope, and gives you a written estimate in the format your carrier already uses.
Drying gets billed by how many air movers and dehumidifiers run and for how long. A sealed slab, saturated cavities, or a building you can’t heat all stretch that clock, and every extra day adds equipment and monitoring labor.
Working around an open business costs more labor than working in an empty one. Hard containment, negative air, floor protection, night and weekend shifts, and escorted access through secure or occupied areas all add hours to the same physical work.
Structure and contents are billed as separate scopes. Inventory, files, casework, and electronics each get their own clean or replace decision, and some go out to specialty vendors. A packed stockroom or a server closet moves the number more than floor area suggests.
Putting a commercial space back can trigger requirements the original buildout never had, like fire-rated assemblies, sprinkler or alarm changes, and accessibility work. Permits and plan review add time too. Robinson manages that rebuild through licensed contractors and prices it as its own phase.
Insurance changes the bill, not the scope. When the cause of loss is covered, the carrier pays the approved work and we invoice them directly with your authorization. Your deductible is yours, and excluded causes like gradual leaks or surface flooding fall to ownership.
Call Robinson Restoration for a commercial inspection. Have the cause of loss, when it started, the affected areas, and your carrier or property manager details ready.
Usually, yes. Zoned containment, phased scheduling, and after-hours work keep most businesses at least partially open through mitigation. The honest exceptions are health-hazard losses like sewage in customer areas, where a short closure protects you from a much bigger liability. We'll tell you which situation you're in within the first hour.
We document the physical loss to the standard business-interruption claims require: timelines, affected areas, moisture and containment logs, and photo records tied to dates. Your accountant handles the revenue side; our records give the adjuster no room to dispute the physical timeline.
All of them, from one point of contact. Owner or PM gets the master schedule, affected tenants get notices and access windows, and the carrier gets documentation. The thing we never do is let three stakeholders hear three different stories.
Our four-office footprint lets us combine crews and equipment for large losses, and we scale drying capacity with additional commercial dehumidification when a single location isn't enough. If a loss ever exceeds what we can serve well, we say so up front and help you find the right fit. So far, that conversation has been rare.
Nothing. It's pre-loss planning: property details, access notes, shutoff locations, and contacts on file with our dispatch. It costs you a 20-minute walkthrough and saves hours exactly when hours matter most.
Two tracks run at once. Your alarm company and the fire authority get notified that the system is impaired, and most jurisdictions expect a fire watch until it is back in service, so plan for staffing that. A licensed sprinkler contractor replaces the head and recharges the line. We extract and set drying while that happens. Water sitting in old black-steel pipe is rarely clean, so we usually treat it as gray water and apply antimicrobial accordingly.
Yes, with tighter controls than a standard job. Medical and dental spaces get hard containment, negative air with HEPA filtration, and work sequenced around patient hours, similar to the infection-control precautions used during healthcare construction. Food service adds the health department: anything porous that contacted contaminated water leaves, prep surfaces get cleaned and sanitized, and product in the affected zone gets discarded rather than argued over. We document every discard for the claim.
Leave wet or soot-covered equipment powered down and let us photograph it in place. Smoke residue is corrosive, and chlorides from burned plastics keep eating circuit boards and metal for weeks, so speed matters more than it looks. Electronics go to specialty restoration vendors who clean and bench-test them, which usually costs less than replacement and satisfies the carrier. Wet documents get frozen to stop further damage, then vacuum freeze-dried when volume justifies it.
“We recently had an unfortunate plumbing issue that led to some significant flooding issues. On the recommendation of our plumber we reached out to Robinson Restoration to help us with drying out our house and getting it ready to be put back together.”
Don Warner · Google Review
“We’ve had the bittersweet opportunity to have Robinson in our lives twice now. First, for a major 3,000 sq ft mold remediation of our crawl space. Then last week, we had an unfortunate flood. I don’t know what we would have done without them.”
T Marie C · Google Review
“Chuck and Cole were very professional, courteous and knowledgeable about their restoration skills including close out processes. I’m really happy they were the two employees assigned to our home.”
Joanna Gamble · Google Review
Our crews cover business districts, industrial parks, and downtown storefronts across Washington and Oregon, and dispatch is on-site in 90 minutes. Pick your city below for local commercial restoration details, or call and we will get a crew moving toward your building.
Call now and we'll build the fastest safe path back to open.
Licensed · Insured · IICRC Certified · Serving Washington & Oregon
